Frequently asked questions

We arrange freight between major ports around the world, including Australia, China, Japan, North America, South America, Africa, the Middle East and Europe. Tell us your origin and destination and we will look at how to get cargo there.

It depends on the lane, the carrier and the service. We confirm the expected schedule with your quote, as it changes with vessel rotations and conditions at the time.

The origin and destination, a description of the cargo, its weight and dimensions, and when it will be ready. An estimate is fine to start with.

As a rough guide, LCL suits smaller loads and a full container starts to make sense at around 10 to 15 cubic metres. Our calculator gives a starting point, and we can price both.

Yes. Project cargo and out-of-gauge freight are planned individually, using flat racks, open-top containers or breakbulk as needed.

Yes, by roll-on roll-off or in containers. Import rules vary by country, so we suggest checking destination requirements before you buy or ship.

We coordinate documentation and clearance. We will tell you what is needed for your shipment and when.

Enter your tracking number on the Track Cargo page, or contact our team for an update.

Not usually. Carriers' liability is limited, so we recommend considering cargo insurance. Ask us about it when you request a quote.

Demurrage applies when a full container stays at the terminal past its free time. Detention applies when a container is kept outside the terminal past its free time.